...then spend a few hours working in a four-story hotel with a broken elevator.
You will also discover that an astonishing number of people have bad knees, arthritic hips, etc. America is definitely aging, and not doing it any too gracefully.
I really hate it when customers repeatedly call me by my name. It strikes me as a hostile act intended to belittle me. Maybe I'm just being overly sensitive, but I don't think so.