Is that people aren't necessarily stupid just because they don't know as much about your business as you do. They could be a rocket scientist and not know Tuesday's lunch specials or that you need a credit card to confirm a hotel reservation.
It's important to keep this in mind.
Of course, if you've spent a lot of time dealing with the public, you'll realize that many people are, in fact, stupid.
Tuesday, October 31, 2006
A lot of people ask for directions that are incapable of following directions.
Tell them to make three rights and a left and they're already lost. They ask for directions hoping you'll tell them the place they're looking for is right across the street or a half-a-mile ahead on the right. Now, I can't follow directions, myself--not even a little bit. But I don't ask.
Of course, a big chunk of the population can't give directions, either. But that's a whole other issue.
Of course, a big chunk of the population can't give directions, either. But that's a whole other issue.
Misplaced Confidence
I hate confident people: people who fully expect to get the room they want at the price they want to pay no matter how late they wait to make the reservation--or whether they make a reservation or not. There's an arrogance about them that I just can't tolerate; it's a pleasure to tell those sort of people that they're out of luck.
Of course, some people make a greater distinction between confidence and arrogance than I do. That's a distinction that's never been all that clear to me.
Of course, some people make a greater distinction between confidence and arrogance than I do. That's a distinction that's never been all that clear to me.
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